Reset, Reform, Renew & Resilient

In the early days of the pandemic, no one was certain whether there would be a permanent shift in working patterns, however, there were clearly opportunities to use the situation to drive long-lasting improvements in the way services were delivered. NCC introduced inbound and outbound mail services to support staff better and allowing for more efficient workflows. The Council procured several smaller Canon multifunction devices to enable them to be more flexible in how they delivered a face-to-face service to the public.

To ensure a forward-thinking approach, NCC decided to drastically reduce its reliance on paper as part of a drive to become more sustainable, while also making advanced centralised capabilities available to staff that need to print important documents. As a result, NCC established a remarkable Digital Transformation Services facility in Scottow, Norfolk.

Powered by an array of Canon hardware and software solutions, the facility has provided a physical and digital platform for delivery and development of the next generation of digital services, utilising Canon's Information Management solutions.