3 YEAR LAMP WARRANTY*

We aim to provide you with your replacement projector lamp within 10 working days on receipt of a valid claim.

Upon having registered for the Canon 3 Year Projector Promotion any requests for further information will be sent to you by email.

For more detailed information or if there is a problem with your claim, click HERE and use your personalised login details previously emailed to you when we received your claim.

Canon accepts the following items as proof of purchase A valid till receipt, online order, or invoice.

You can only upload JPG, TIF and PDF and your file should not be larger than 4MB.

For more information on how to do this, please refer to our ‘Uploading your documents’ video

In summary, the exclusions include the following:
1. Non-promotional products (please see above the full list of promotional products)
2. Product purchased outside the promotional period or outside of promotional territory
3. Second-hand, refurbished or reconditioned products, or products which are counterfeit or infringe the intellectual property rights of the Canon group of companies in anyway (for example, including but not limited to ‘parallel/grey’ products which are genuine Canon products that are sold outside of the intended market at a discounted price). For more information please see the section below to access the serial number checker.

Full Exclusions are detailed in the Terms and Conditions.

To locate the serial number visit the link HERE and it will show you where it is for your product[s]. Please don’t confuse the serial number with the EAN/Barcode. The serial number is located on the body of the product itself.

There could be one of a few reasons:
• Please use the login details we emailed you at the time you submitted your claim. If you didn’t receive the email, please check your spam.
• The login details are case sensitive - so please ensure you type it in exactly (with upper/lower case).
• If you have forgotten your password, you can choose to reset your password HERE.