BAYtek Office Solutions is a high-quality photocopier, printer and digital transformation solution reseller, based in Newton Abbot, Devon. The organisation prides itself on its exceptional customer service, value proposition and ethical operations, and works closely with local companies and the education sector across Devon, Cornwall and Somerset.  

For the last 11 years, BAYtek Office Solutions has been a valued Canon Partner and recently, due to its increased growth and widening digital portfolio, has been elevated to Gold Partner status.  Through this increased level of support from Canon, the business has been able to deliver an even higher level of expertise to its diverse customer base.

Eat That Frog, a Community Interest Company at the heart of the South West community, was established in 2011 and offers bespoke education to young learners, who may have struggled to thrive in mainstream schools or colleges. The organisation also provides adult education to help retrain people who are low waged, unemployed, or are looking for new opportunities. Eat That Frog has a strong local and ethical focus and offers both distance learning and face-to-face lessons from a number of centres across the region.

Eat That Frog approached BAYtek Office Solutions, when it was looking to purchase new technology to ease and enrich the learning experiences it offers. The organisation was aware the colour consistency of its printing was lacking, and that significant productivity losses were taking place due to printer downtime. With large print runs required, the business was also wasting paper and ink but had no print management software to track usage and help save on costs. Security issues were also occurring due to unmanaged access, whilst complicated scanning systems were delaying productivity. 

BAYtek Office Solutions worked closely with Eat That Frog to better understand its requirements, existing challenges, and future goals. Offering a consultative approach is a key part of the partner’s offering and, after exploring products from various manufacturers, it was clear for both businesses that Canon’s range of solutions could provide the perfect fit.

Eat That Frog purchased uniFLOW Online, Canon’s award-winning cloud-based software which helps to avoid data breaches and enables print costs to be tracked to deliver immediate productivity gains.   It also purchased a number of devices from Canon’s imageRUNNER ADVANCE portfolio, which allows print from anywhere functionality as well as full document security and controlled print management through uniFLOW Online. This printer range also provides impressive colour quality, performance, and consistency whilst digitalising documents and streamlining document capture.   

The installation of the new technology has allowed Eat That Frog to see instant productivity gains. Printer downtime has been optimised, whilst less paper is wasted due to uniFLOW Online’s ability to only release what is needed whilst fully tracking print costs. This has allowed for departmental printing costs to be closely measured. 

This streamlining of print procedures through uniFLOW Online has also helped Eat That Frog improve its environmental impact. With the solution offering finishing options that can be changed at the device before printing, reprinting and false output is avoided. uniFLOW Online also eliminates ‘Always On’ print servers, which is helping to reduce the amount of power used across the organisation’s print infrastructure.

Mike Rochelle, IT Manager at Eat That Frog commented: “We’re delighted with the service we’ve received from both Canon and BAYtek Office Solutions, with professional and issue free installation and after sales service. The new technology has revolutionised our business, and we hope to see significant cost savings in the future.”

Lee Hannaford, Director at BAYtek Office Solutions, commented: “We’re pleased we’ve been able to support Eat That Frog and help them identify Canon technology that can improve the day-to-day running of its business. We pride ourselves on our consultative approach and know that this technology will open up opportunities and cost savings in the future.”

James Pittick, Director of B2B Indirect Sales Channels, Canon UK & Ireland, commented: “We’ve worked with BAYtek Office Solutions for over 11 years, and it is great that we’ve been able to support them in welcoming Eat That Frog to our customer base. We’re looking forward to continuing our work with this partner, helping them offer innovative solutions and products to both new and existing customers.”

For further information on BAYtek Office Solutions, please visit: www.baytek.co.uk

For further information on Canon’s Partner Programme, please visit: https://www.canon.ie/business/partner-programme/