AUTO-INK DELIVERY

It’s a hassle-free way to make sure you never run out of ink or toner, never order too much, and never order the wrong ink or toner by mistake. As soon as your printer detects your ink or toner is running low you’ll automatically receive a replacement, with free standard delivery on all orders of £30 or more. It’s free to sign up and easy to cancel at any time.

It is clearly shown on the product page if the printer is Auto-Ink Delivery compatible. If you already own a Canon printer, check if it is Auto-Ink Delivery compatible on our Printer Eligibility Page.

As long as you own an Auto-Ink Delivery compatible printer you can sign up at any time at our Inkjet Activation Page, or Laser Activation Page. If you are about to buy an Auto-Ink compatible printer, you can also sign up as part of the checkout process. Once you have selected a printer, click on the check box (located on the product detail page) to sign up to the service. Add the printer to your basket and complete the checkout process.

Once your printer is installed, please access the Inkjet Activation Page or Laser Activation Page and follow the steps. This will allow you to activate Auto-Ink Delivery and you’ll also receive instructions via email.

No. It’s free to sign up for Auto-Ink Delivery Service. You will only be charged for your replacement ink or toner and applicable delivery fees once orders are dispatched. You will not be charged for delivery if your order is £30 or more.

You will find the individual ink or toner prices at the Canon Store on the ink and toner product pages. When it's time for your replacement supply to be shipped, you will be charged the price of the specific ink or toner as shown on the website at the time. You will also receive an email when your order is placed, clearly showing the price.

Automatic substitution is a setting that allows us to send you an alternative compatible ink or toner if your chosen ink or toner is not in stock at the time of your next order. Having this setting turned on, means you’ll never be without ink or toner. To change your Automatic Substitution settings, sign in to your Canon ID account. Click on ‘Subscriptions’. A drop down will appear, click ‘Settings’. At the top of the page, you’ll see ‘Allow Substitutions’. When the green bar shows, this means you’ve turned it on. To turn it off, press the button and it will appear grey. This means that it is now turned off.

Some of our ink cartridges come in three different sizes: standard, XL and XXL, while our toner cartridges come in two different sizes: standard and high yield. By default, we will always ship you the highest capacity cartridges as it offers the best value for money, but you can choose the size you which to receive. To change your preference, make sure you are logged in to your Canon ID account. Click on ‘Subscriptions’. A drop down will appear, click ‘Settings’. At the top of the page, you will see ‘Default Ink or Toner Size’, with a blue dot next to your selected cartridge size. If you would like to choose another size, simply click on the one you would like.

Your printer must be connected to the Internet for the printer to monitor your ink or toner levels and communicate to us when your supply is running low.

All eligible printers have a default setting based on the remaining ink or toner percentage. The level at which low ink or toner is determined varies based on the specific model.

If your chosen ink or toner is out of stock, we’ll send you an alternative compatible item. Make sure you’ve turned on “Automatic Substitutions” so that we know to do this. If the compatible alternative is also out of stock, we will check its availability every day until 3 days before your next subscription order. If we don't have the items back in stock, we will cancel the remaining item order and will process your next subscription order.

It’s easy. Simply log in to your Canon account and click on ‘Subscriptions’. Next, select your subscription then click on ‘Settings’. Scroll down the page then click on the Cancel Subscription button.

In order to qualify for free delivery, your order must be £30 or more. To amend your order, make sure you are signed in to your Canon ID account. When you arrive in ‘My Account’ click on ‘Subscriptions’ and click on ‘View/Edit Subscription’ next to the subscription plan you wish to amend. Click on ‘View/Edit Order’ on the right-hand side. You will land on a page called ‘Upcoming Delivery’. Here, click on ‘Edit Order’ to make changes to your subscription. Please note that you can only amend your order up to 48 hours before your order is due to be shipped. The exact time and date will be shown in your ‘Subscriptions’ tab.