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Canon European Warranty System Information
In the event that a Canon product develops a fault, our customers are covered by the Canon European Warranty System (EWS) which ensures that the fault is resolved free of charge for a limited period of time after purchase (terms and conditions apply).
The EWS is comprised of two different service offerings and the offering that is applicable to you is determined by your location and the product you have purchased. For most Canon consumer products, a Return To Base service is offered. If a product develops a manufacturing fault during the warranty period then it must be returned to a Canon approved repair facility where it will be repaired free of charge by Canon authorised technicians. Your product will be returned to you when the repair is complete.
For eligible Laser and Inkjet products (in selected countries only), an On-Site service is offered. Please refer to the On-Site terms and conditions below to view the list of eligible products.
If an eligible product develops a manufacturing fault during the warranty period then On-Site Warranty service will be provided in one of the following ways:
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On-Site Repair (via technician)
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On-Site Exchange (via courier)
If On-Site terms and conditions are not listed below then our On-Site service is not available in your country. In this instance, only Return To Base warranty service will be provided.
EWS Warranty Overview FAQs
Q: What warranty is applicable on Canon products purchased within Europe?
A: In general, Canon offers the European Warranty System (EWS) for products purchased in:-
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, the Netherlands and the United Kingdom.
Please view the full Terms and Conditions of this warranty.
Q: Do I have to physically register my product with Canon for the European Warranty System (EWS) to apply or be activated?
A: In general, there is no legal requirement for customers to register a product with Canon for EWS warranty purposes. Registering a product with Canon via Canon iD will allow us to send you targeted promotional materials and updates regarding your products. Some occasional promotional warranties may require registration with Canon, but the specific Terms & Conditions of the promotion will specify this if applicable.
Q: What information regarding warranty should I find in the box when I purchase a Canon product?
A: For European Warranty System (EWS) applicable countries, each product box will generally contain a EWS Warranty Card in the box. This will look similar to the following examples:
Q: Is it necessary for me to complete and return any documentation to Canon in order to register my European Warranty System (EWS) warranty?
A: It is not necessary for you to return any documentation to Canon in order to register for the European Warranty System (EWS). If you wish to specifically request a warranty repair under the European Warranty System (EWS) then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. Please refer to the specific country in question for specific requirements.
Q: What documentation is required in order to make claim a European Warranty System (EWS) warranty repair?
A: If you wish to specifically request a warranty repair under the European Warranty System then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. Please refer to the specific country in question for specific requirements. Promotional warranty offerings may also specify further requirements, so please refer to the specific Terms & Conditions of any promotional offers (if applicable)
Q: How do I register a European Warranty System warranty for a Canon product that I have received as a gift?
A: In general, there is no legal requirement for customers to register a product with Canon for EWS warranty purposes. If you wish to specifically request a warranty repair under the European Warranty System then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. This proof of purchase requirement (including original date of purchase) is also applicable to products received as a gift.
Q: How long is a typical Canon European Warranty System (EWS) valid for?
A: In general, Canon products are offered with a 24 month European Warranty System warranty. Exceptions can and do apply and it is often the case that retailers offer their own warranty extension promotions. If in doubt, please refer to the warranty section of the applicable Canon country support website or to your retailer (in the case of retailer warranty extensions).
Q: If I buy a Canon product outside of the countries for which Canon offers the European Warranty System (EWS), will my product still be covered by the European Warranty System (EWS) if I am resident in a EWS member country?
A: Details regarding the specific warranty offered per product will generally be contained in the product box. In general, products will be covered by a warranty that applies to their specific sales region and it will be necessary for customers to return any products to the applicable region in order to claim a warranty repair. Canon does not generally offer a global warranty unless specifically mentioned for specific products / regions.
Q: If I have bought a Canon product and I later decide to give this / sell this to someone else within the specified European Warranty System (EWS) warranty period, does this EWS warranty transfer with the product?
A: Yes, Canon products are covered by the European Warranty System (EWS) regardless of whom the actual product owner is. However the start and end date of the warranty will apply to the original purchase date and not the date of subsequent sale. If you wish to specifically request a warranty repair under the European Warranty System (EWS) then it will always be necessary for you to provide Canon with the original valid proof of purchase (including original date of purchase) for the product in question and, in some cases, a completed warranty card may also be required. Please require to the specific country in question for specific requirements.
Q: If I have bought a Canon product covered under the European Warranty System (EWS) and I travel to another country that is not covered by the EWS and the product requires repair, will I be offered a warranty repair?
A: Technically, Canon warranties are only applicable within the region in which the product has been sold and for which specific warranty details were included in the box. Canon does not generally offer a global warranty unless specifically mentioned for specific products / regions. We would always advise Canon customers to contact local Canon representatives to see what assistance is possible. In some cases it may be necessary for you to pay for any applicable repairs and to then attempt to reclaim this from Canon (this only applies if the fault repaired is covered by the terms of EWS – for example customer misuse is excluded) when you return to the European Warranty System (EWS) region. To support your claim we would always advise you to retain any applicable documentation relating to charges incurred / repairs handled.
