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Canon European Warranty System Information
In the event that a Canon product develops a fault, our customers are covered by the Canon European Warranty System (EWS) which ensures that the fault is resolved free of charge for a limited period of time after purchase (terms and conditions apply).
The EWS is comprised of two different service offerings and the offering that is applicable to you is determined by your location and the product you have purchased. For most Canon consumer products, a Return To Base service is offered. If a product develops a manufacturing fault during the warranty period then it must be returned to a Canon approved repair facility where it will be repaired free of charge by Canon authorised technicians. Your product will be returned to you when the repair is complete.
For eligible Laser and Inkjet products (in selected countries only), an On-Site service is offered. Please refer to the On-Site terms and conditions below to view the list of eligible products.
If an eligible product develops a manufacturing fault during the warranty period then On-Site Warranty service will be provided in one of the following ways:
-
On-Site Repair (via technician)
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On-Site Exchange (via courier)
If On-Site terms and conditions are not listed below then our On-Site service is not available in your country. In this instance, only Return To Base warranty service will be provided.
Applicable models for Canon On-Site Warranty
Please be aware that if your product is not listed below then it is not eligible for an On-Site warranty, only a Return To Base Warranty is provided.
European Warranty System (EWS) member countries offering Canon On-Site warranty:
| Austria | Belgium | Czech Republic | Denmark | Finland |
| France | Germany | Hungary | Ireland | Italy |
| Luxembourg | The Netherlands | Norway | Poland | Portugal |
| Switzerland | Slovakia | Spain | Sweden | UK |
Select a product range below to jump to the applicable models
| MAXIFY
|
i-SENSYS Single Function Printer
|
i-SENSYS Multifunction Printer
|
i-SENSYS Fax
|
| imageRUNNER
|
imagePROGRAF | PIXMA | |
On-Site Exchange
| MAXIFY Printer | |
|---|---|
| MAXIFY iB4050 | MAXIFY iB4150 |
| MAXIFY MB5050 | MAXIFY MB5150 |
| MAXIFY MB5155 | MAXIFY MB5350 |
| MAXIFY MB5450 | MAXIFY MB5455 |
On-Site Repair
| PIXMA | |
|---|---|
| PIXMA PRO 1 |
| imagePROGRAF | |
|---|---|
| imagePROGRAF PRO-1000 | imagePROGRAF PRO-1100 |
| i-SENSYS Fax | |
|---|---|
| FAX-L100 | FAX-L1000 |
| FAX-L120 | FAX-L2000 |
| FAX-L2000IP | FAX-L220 |
| FAX-L295 | i-SENSYS FAX-L3000 |
| i-SENSYS FAX-L3000IP | FAX-L380 |
| FAX-L400 |
| imageRUNNER | |
|---|---|
| imageRUNNER C1225iF |
IMPORTANT:
We recommend checking the exact warranty conditions for your model with your local contacts as local restrictions may apply.
