• To be able to submit a service or repair request to Canon you must have an active Business Account.
• You can register for a Business Account or alternatively log in if you already have a Business Account.
• Once you have logged into your Business Account you will be able to initiate your service or repair request.

If you are a Consumer:

• You can register for a Canon Account or alternatively log in if you already have a Canon Account.
• Once you have logged into your Canon Account you will be able to initiate your service or repair request.
• Alternatively, you can initiate your request by navigating to Arrange a Service or Arrange a Repair.

• Fixed Price Repair: You will be provided with a fixed price, prior to sending your Product(s) to a Canon Factory Service Centre. This fixed price will include the cost of all required spare parts, labour and return shipping.
• Repair Limit: You can set a Repair Limit (i.e. maximum repair fee), prior to sending your Product(s) to a Canon Factory Service Centre, however a minimum value applies. This acts as your authorisation for us to proceed with the repair and no quotation will be provided. If the repair can be completed for a fee lower than the specified Repair Limit, you will only be charged the lower amount. The provision of a Repair Limit may result in a faster repair turnaround time for you and your repair will also not be subject to a rejection fee (applicable if you request a Time & Cost Quotation)
• Time & Cost Quotation: You can request a Time & Cost Quotation, where following arrival at a Canon Factory Service Centre a technical diagnosis will be performed. We will then provide you with a quotation detailing the anticipated costs to repair your Product(s), which you will have the opportunity to either accept or decline, prior to any repair work commencing. Should you decline our quotation, a rejection fee may be applied to cover the cost of inspection.